A/ Warranty period

  • Led lights and accessories have a 1-for-1 warranty within 2 years.

B/ Product warranty conditions

  • The product was provided by the Sales Center and official agents of Bestlight Vietnam.
  • The product was installed according to the usage instructions, used for the right purpose, under normal environmental conditions according to the product specifications.
  • The product is within the warranty period specified in section A.

C/ Cases not covered by warranty

  • The product is dented or damaged due to physical impact.
  • Sản phẩm bị đấu nối sai quy định, sử dụng sai mục đích, sử dụng tải vượt quá mức cho phép được ghi trên sản phẩm.
  • Sản phẩm sử dụng trong môi trường có tính chất ăn mòn, oxi hóa, ẩm ướt…đối với các sản phẩm có cấp bảo vệ chống bụi nước IP20.
  • Sản phẩm hết thời hạn bảo hành.
  • The product was damaged due to natural disasters, fires, short circuits and any cause arising from a third party that is not the factory's production error.

C/ Warranty procedures

  • When there is a product defect, please take photos or videos of the defective product and send it to the agent who provided the product, or contact the hotline (084) 949 924 343.
  • Bestlight Vietnam sẽ xem xét lỗi sản phẩm.
  • Sản phẩm lỗi do nhà sản xuất được Bestlight Vietnam đổi mới thay thế sau khi có đủ căn cứ và điều kiện bảo hành theo quy chế.
  • Warranty shipping costs (if any) will be paid by Bestlight Vietnam.


A/ Return period

  • Products provided by Bestlight Vietnam can be returned or exchanged within 7 days from the date you receive the goods.

B/ Return conditions

  • The product was provided by the Sales Center and official agents of Bestlight Vietnam.
  • The product has not been installed and/or used. The product must have its original packaging and stickers (if any).
  • The product is within the return period specified in section A.

C/ Return method

  • Products can be exchanged for the same type of goods. The value of the exchanged goods must be equal to or greater than the value of the purchased goods.
  • Returned products will be credited with the value of the goods at Bestlight Vietnam. You have the right to choose other Bestlight products, reserve them or transfer them to others to purchase. 

Notes: If you encounter problems during installation and use, please contact Bestlight Vietnam immediately in the following 2 ways for the fastest support: